TERMS AND CONDITIONS

PRIVACY POLICY

At FLEUROP INTERFLORA, we are committed to ensuring the security and protection of the personal data of everyone who is interested in our products and services and with whom we have a commercial relationship.

The controller in charge of processing your personal data

As part of the commercial relationship, FLEUROP INTERFLORA with registered offices at Seefeldstrasse 19, 8008 Zurich, Switzerland assigned Tax Identification Number CHE-103.447.059 and with e-mail address custserv@fleurop.com, will collect and process your personal data, including the personal data of the order recipient.

Purpose of processing

FLEUROP INTERFLORA will collect and process your personal data, including the personal data of the order recipient, for the following purposes:

managing the order you sent us, including any questions related to it,
and sending any commercial communications regarding FLEUROP INTERFLORA’s products and services.

Under no circumstances will this processing involve making automated decisions based on this data.

The legal basis for processing

Depending on the purpose for which your data is used, your data will be processed pursuant to the following legal basis:

execution of the contract to process the order that was submitted,
and the interested party’s consent to be sent commercial communications.

Interested parties who do not allow their personal data to be processed may not be able to enjoy certain futures and functionalities by FLEUROP INTERFLORA.

Communication of personal data

Third parties will only have access to the personal data if FLEUROP INTERFLORA is legally required to provide it to them by law, in a legal proceeding, or to investigate suspicious activity.

FLEUROP INTERFLORA may also use other companies to provide information technology (IT) support and, if applicable, to advertising companies to send out relevant information on FLEUROP INTERFLORA. In order to provide services on behalf of FLEUROP INTERFLORA, these third-party companies may need to access certain user data and information.

Insofar as the provision of the service offered by FLEUROP INTERFLORA may entail processing orders and shipping them outside the European Union, FLEUROP INTERFLORA may make international data transfers to countries that may not guarantee the same level of protection for the transferred data, in order to process the order and execute the contract signed with the interested party. FLEUROP INTERFLORA will only transfer its clients’ personal data as necessary for executing the contract and the order (delivering flowers or gifts in another country). In these cases, the personal data will be transferred to the corresponding partner company in the receiving country using software that FLEUROP INTERFLORA has for such purposes.

Retention of personal data

Any personal data that is provided will be processed as long as the relationship remains in force and orders are processed. Once this relationship is terminated, the data will be duly blocked so long as legal liabilities may derive for the parties, for no longer than six years, and if your data is processed for promotional purposes, until the interested party withdraws consent or requests the data to be deleted; and even after withdrawal of consent, the data will be processed so long as legal liabilities may derive for the parties, for a maximum of six years.

How interested parties may exercise their rights

Pursuant to the applicable legislation, FLEUROP INTERFLORA is committed to respecting the confidentiality of its users’ personal data and to ensuring that interested parties may exercise, at any time and in the terms set forth by the legislation in force, their rights to access, rectify or delete their data, and to request limitations on or oppose the processing of their personal data, or to request the portability of their data, by sending a written request clearly indicating the right they would like to exercise, and sending it to the address specified above or by e-mail to the address custserv@fleurop.com.

Similarly, you may also withdraw your consent to receive commercial communications in the terms specified under the legislation in force.

Representations and warranties

The interested party guarantees that the submitted personal data are accurate and precise, undertaking to report any changes or modifications to it. The interested party also guarantees that the order recipients have been informed and that they have consented to having FLEUROP INTERFLORA process their personal data as specified in this clause for the purposes indicated above and to comply with provision of the aforementioned service.

Any harm or losses caused to FLEUROP INTERFLORA or any third parties due to the communication of erroneous, imprecise or incomplete information on the record forms will be the sole liability of the interested party.

What we collect

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.